This Fulfillment Policy outlines the process, timelines, and terms for the delivery of bespoke digital template design services provided by aislesoir.
1. Nature of Services
aislesoir provides customized digital template design and electronic file preparation services for event stationery (including digital invitations, seating charts, menus, welcome signs, and RSVP templates).
Digital Delivery Only: All services and deliverables are provided exclusively in digital file formats via electronic transmission (such as email or secure file download link).
No Physical Goods: aislesoir does not offer physical printing, paper stock, physical goods, or postal delivery services. We maintain no physical inventory and manage no shipping logistics.
2. Order & Fulfillment Process
Our custom design fulfillment follows a structured multi-stage workflow:
1. Deposit Placement: You place a service deposit on www.aislesoir.com for your selected custom design service.
2. Design Intake Form Submission: Upon booking, you are directed to complete our design intake form to submit your personalized event details, guest lists, text, and design specifications.
3. Design Preparation: Once your completed intake details are received, our team begins customizing your digital design templates.
4. Electronic Delivery: Your finalized, high-resolution digital design files are delivered directly to the email address provided during checkout and intake submission.
3. Fulfillment Timelines
Initial Processing: Upon receipt of your completed design intake form, file customization typically takes between 2 to 5 business days (Monday through Friday, excluding public holidays in the United Kingdom).
Information Accuracy: The fulfillment timeline begins only after we receive complete and accurate intake details from you. Delays in completing the intake form or providing necessary text details will shift the estimated completion date accordingly.
4. Revisions & Final Files
Once customized digital files are delivered, you will have an opportunity to review the layout for spelling accuracy and design alignment.
Minor text corrections based on your original intake submission will be processed promptly.
* Final files are supplied in print-ready digital formats (such as high-resolution PDF or JPEG) or interactive digital formats suitable for electronic distribution.
5. Contact Information
If you have any questions regarding your ongoing custom design order, intake status, or file delivery, please contact our support team at:
Email: menu@aislesoir.com