This Refund Policy outlines the terms and conditions regarding cancellations, modifications, and refunds for the bespoke digital template design services offered by aislesoir.
Because our platform offers custom design and digital template formatting services tailored to individual event specifications, our policy reflects the personalized nature of our work.
1. Nature of Custom Digital Services
All transactions on www.aislesoir.com represent bookings and deposits for custom digital design services.
Digital File Delivery: Final deliverables are provided exclusively as electronic digital files.
No Physical Goods: We do not manufacture, sell, or ship physical products, and there are no physical items to return or transport.
2. Deposit & Cancellation Terms
Before Design Work Begins: If you request to cancel your custom design reservation prior to completing your intake form or before our design team begins customizing your template, you may request a refund of your service deposit.
After Customization Commences: Once a completed design intake form has been submitted and active customized design work has commenced, service deposits become non-refundable. This covers the dedicated time, digital preparation, and custom layout configuration undertaken by our team.
Final Delivered Digital Files: Due to the intangible and custom nature of personalized digital files, once final customized digital files have been generated and sent to you electronically, the service is considered fully completed and fulfilled, and no refunds can be issued.
3. Revisions & Satisfaction
We strive to ensure your digital template design matches your expectations based on your intake submission:
Text & Layout Adjustments: If you notice any spelling or formatting discrepancies in your delivered digital files compared to your original intake submission, we will promptly make the necessary minor corrections free of charge.
Client Information Errors: Please ensure all names, dates, venue details, and menu items provided in your intake form are correct. Revisions requested due to client-submitted typographical errors or subsequent event changes will be accommodated where reasonable during the review process.
4. Refund Processing
Where a refund is approved prior to the start of custom design work:
Refunds will be issued directly back to the original payment method used during checkout.
* Please allow 5 to 10 business days for the credit to reflect in your account, depending on your card issuer or banking institution.
5. Contact Information
If you have questions about your service deposit, wish to submit a cancellation request, or require assistance with your custom design project, please contact us at:
Email: menu@aislesoir.com