Welcome to our Frequently Asked Questions page. Here you will find answers to common inquiries regarding our bespoke digital template design services, deposit bookings, and customization workflow at aislesoir.
General Services
What services does aislesoir provide?
aislesoir offers customized digital template design services for weddings and special events. Our bespoke offerings include digital invitations, seating charts, menus, welcome signs, and RSVP templates tailored specifically to your event details.
Do you sell physical stationery or offer printing and shipping?
No. aislesoir provides digital design and template preparation services only. We do not manufacture, store, or ship physical items, paper stock, or printed goods. All final deliverables are provided electronically in high-resolution digital formats for your personal printing or electronic sharing.
What geographical regions do you serve?
We operate from the United Kingdom and provide custom digital design services primarily to clients located across Europe and the United Kingdom.
Bookings & Customization Workflow
How does the service deposit system work?
The prices listed on our product pages represent the service deposit required to initiate your custom digital design project. Each purchase is a single, one-off deposit payment. We do not offer subscription plans or recurring billing.
What happens after I place a deposit?
Once your service deposit is completed, you will be guided to complete our online design intake form. This form allows you to submit your specific event details, guest names, menu items, venue information, and personalized text preferences.
How long does it take to receive my customized digital files?
Once we receive your fully completed design intake form, custom file preparation typically takes between 2 to 5 business days (Monday through Friday, excluding public holidays in the United Kingdom). Please note that fulfillment timelines depend on the timely submission of your accurate intake details.
Revisions & Digital Delivery
Can I review and revise my design before final completion?
Yes. Upon receiving your draft files, you can review the text layout and formatting. Minor corrections to text alignment or spelling discrepancies based on your original intake form submission will be processed promptly.
What digital file formats will I receive?
Final customized digital templates are supplied in high-resolution, print-ready digital formats (such as PDF or JPEG) or interactive digital formats suitable for electronic distribution to your guests.
Can I cancel my order or request a refund?
If you request a cancellation before our team begins work on your custom design (or before completing your intake form), your deposit can be refunded. Once completed intake details are submitted and active customization work has commenced, service deposits are non-refundable. For further details, please review our Refund Policy.
Contact Information
How can I contact customer support?
For any questions regarding our custom design process, ongoing orders, or intake details, please reach out to us at:
Email: menu@aislesoir.com